Frequently Asked Questions
Clear answers regarding our private passages, payment gateways, aviation standards, and chauffeur formation.
Journeys & Bookings
How does the Imperial booking process work?
You begin by submitting your passage requirements through our 4-step enquiry form or directly with the concierge desk on WhatsApp. Your dedicated concierge immediately verifies operator availability, calculates exact route logistics, and issues a formal quotation. Once you review the quote and settle the required deposit, your itinerary is officially locked.
What payment methods are supported for deposits and settlements?
We support secure online deposit checkout via Paystack (handling NGN, USD, GHS, ZAR) and Stripe (handling international debit/credit cards). For full passage settlements and corporate accounts, verified direct bank wires in USD, EUR, GBP, and NGN are welcomed.
Can I modify my itinerary after confirmation?
Yes. Your dedicated concierge provides 24/7 continuous oversight. If flight schedules change, ground routes shift, or additional escort vehicles are required, simply message your concierge. We coordinate all operator adjustments without asking you to manage individual service providers.
Aviation & Marine Charters
How far in advance must I request private aviation charters?
While we accommodate emergency and short-notice departures within 2 to 4 hours subject to aircraft positioning, we recommend booking 24 to 48 hours in advance for optimal tail-number selection and international flight clearance permits.
What is included with yacht charters?
Every Imperial yacht charter includes a certified licensed captain, full maritime crew, fuel for specified cruising itineraries, onboard amenities, and bespoke catering preferences agreed upon during quotation review.
The Chauffeur's Block Academy
What makes a Chauffeur's Block driver different?
Drivers in our network are formed through a rigorous screening and academy curriculum. Beyond defensive and evasive driving mastery, candidates are trained in executive etiquette, discretion protocols, route intelligence, vehicle care, and personal presentation in tailored black suits.
Can organizations or private households hire certified chauffeurs?
Yes. We offer both single-passage chauffeur services and dedicated long-term placement for private families, corporate executive fleets, diplomatic missions, and luxury hospitality institutions.
Discretion & Security
How is client privacy safeguarded?
Discretion is our foremost operating principle. All staff and operators are bound by strict non-disclosure obligations. Passenger manifests and flight itineraries are stored in role-segregated, encrypted systems and never shared publicly.
Do you provide armed escort and close protection motorcades?
Yes. For high-profile dignitaries, executive teams, and high-risk transits, we provide synchronized security motorcades with accredited close protection officers and police escorts where permitted by local regulations.
Our concierge is at your service.
Speak directly with a private desk specialist to plan your custom route, aircraft, or security brief.